Technical Support Services

Remote support services keep you connected during challenging times

While the world adapts rapidly to minimize the effects of the COVID-19 virus, we know how important it is for your operations to continue, and we will be with you every step of the way. It is critical that you have the modern remote support you need to stay productive and stay safe. To meet these challenges, we are introducing new and modified offerings so we can support you remotely.

Stay Productive with Remote Delivery of Key Services

We have modified the delivery methods of some of our key services including safety, networks, infrastructure, and security. You can now: 

  • Collect basic safety data so we can provide remote safety analysis virtually
  • Conduct network and security assessments remotely
  • Deploy Industrial Data Centers virtually
  • You can start or continue projects on these critical areas to help keep your business running safely

Start Using Virtual Remote Support 

Working remotely, our TechConnect℠ Support team can coach and resolve many complex issues via phone, chat, video and other virtual support technologies, in a safe and timely manner. 

If you have an existing TechConnect contract, you can take advantage of Live View Support™, our new virtual remote support application for mobile devices that is powered by PTC Chalk. To get started, simply call into one of our remote support centers and talk to an engineer about using the Live View Support tool to help you troubleshoot.

Expand your Skills Remotely with Virtual Coaching

Virtual training sessions with a Rockwell Automation specialist let you discuss technology-specific scenarios, improve your technical expertise, or expand upon your e-learning experience. Ask questions and get information about the topics specific to your job. Select either four-hour or eight-hour sessions for 1:1 coaching or virtual groups of up to six students​. Technology topics include Logix, motion, drives, visualization, networks, and safety technologies. Start your customized technical training today.