Technical Support Services Offer

Remote support services keep you connected during challenging times

While the world adapts rapidly to minimize the effects of the COVID-19 virus, we know how important it is for your operations to continue, and we will be with you every step of the way. It is critical that you have the modern remote support you need to stay productive and stay safe. To meet these challenges, we are giving you access to these key technical support offerings.

Existing TechConnect Customers: Start Using Virtual Remote Support 

Working remotely, our TechConnect℠ Support team can coach and resolve many complex issues via phone, chat, video and other virtual support technologies, in a safe and timely manner. 

If you have an existing TechConnect contract, you can take advantage of Live View Support™, our new virtual remote support application for mobile devices that is powered by PTC Chalk. To get started, simply call into one of our remote support centers and talk to an engineer about using the Live View Support tool to help you troubleshoot.

Don't Have TechConnect? You Can Still Get Support

Start using Rockwell Automation Support today, even if you don’t have an existing contract.  To help your operations during this challenging time, we are offering you free access with no need to register to our online support until June 30, 2020.  Reach our global engineering experts via chat or by submitting a question. You can also troubleshoot faster with full access to over 100,000 expert-written articles in our Knowledgebase.

Expand Your Skills Remotely with Free Online Virtual Training

With more employees working remotely than ever before, those remaining at your facilities or in the field face new pressures. They might not have the skills needed to manage everything effectively. To bridge that skills gap, we are offering free access to one e-learning course per employee for 90 days. Choose from our 15 e-learning classes that cover six core automation technologies using Allen-Bradley® products. Whether it’s industrial network architecture, motion control and drives fundamentals, or Logix programming and project development, we’ve got you covered.